Refund policy
Return & Refund Policy – Pickkro.pk
At Pickkro.pk, customer satisfaction is important to us. Please read our return and refund policy before placing an order.
1. Return Eligibility
- Return requests must be submitted within 7 days of receiving the order.
- Products must be unused, unopened and in their original packaging.
- Products damaged or incorrectly delivered may qualify for a return or replacement.
2. Non-Returnable Items
- Opened or used products.
- Products with damaged or missing original packaging.
- Personal hygiene items once opened.
- Products that are not eligible for return under applicable law.
3. Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect product, contact us within 24 hours of delivery with clear photos or videos of the product and packaging.
4. Refunds
Approved refunds will be processed through the agreed payment method. Processing time may vary depending on the payment provider.
5. Return Shipping
Return shipping costs will be discussed with the customer. If the mistake or damage is our responsibility, we will arrange an appropriate solution.
6. How to Request a Return
Contact our customer support through WhatsApp or the Contact Us page on Pickkro.pk.
7. Policy Changes
Pickkro.pk reserves the right to update this policy when necessary. Any changes will be published on this page.
Nothing in this policy limits any consumer rights that cannot legally be excluded.